Introduction
At Spa Rific®, we value the trust you place in us and recognize the importance of protecting your privacy. This Privacy Policy describes how we collect, use, and share information about you when you visit our website or make a purchase from us.
We are committed to being transparent about how we handle your personal information and use it in compliance with applicable data privacy laws. Please take a moment to familiarize yourself with our privacy practices.
Information We Collect
We collect different types of information from you when you visit our website, make a purchase, or interact with us. The main categories of information we collect are:
Contact/Account Information
When you create an account with us, we collect data such as your name, email address, phone number, billing and shipping addresses to manage your account and fulfill your orders.
Purchase Information
We retain data about the purchases you make on our website, including the products you bought, when and how often you made purchases, and payment information. This helps us understand your preferences and provide customized recommendations.
Browser Information
We automatically collect technical information from the device and browser you use to access our site, such as your IP address, device type, operating system version, and settings of the browser you use.
Usage Information
We collect information about your interactions with our site such as pages you visit, links you click, searches you make, and how long you stay on a page. This helps us understand how you use and navigate our site.
Communications
When you contact us directly via email, phone, live chat, survey, or social media, we store a record of our communications and may track feedback provided to continually improve our customer service.
How We Use Your Information
We use the data collected from you for the following purposes:
- To create and manage your online account.
- To process and fulfill your orders.
- To send transactional communications related to purchases and account management.
- To send promotional emails, newsletters, and push notifications you consent to receiving.
- To provide customer support and respond to inquiries.
- To improve our products and site based on usage analytics and feedback.
- To personalize recommendations for products and services you may like.
- To detect and prevent fraud, abuse, security incidents, and other harmful activity.
- To comply with legal obligations for record keeping, payment processing, and tax requirements.
- To exercise and defend legal claims or rights related to your use of our services.
- To optimize our operations and improve business efficiency.
We only process your personal information for the purposes stated in this policy. We ask for your consent before using data for any other purpose.
Data Retention
We retain personal data for as long as needed to provide our services, fulfill legal obligations, resolve disputes, or as otherwise communicated to you. When we no longer have a legitimate need to process your personal information, we will delete or anonymize it.
How We Share Your Data
We do not sell or rent your personal information to third parties. The instances where we may share your data include:
- Service providers: We share information with companies that provide services on our behalf, such as order fulfillment, payment processing, marketing, analytics, customer support, and fraud prevention. These companies are contractually obligated to protect your data and only use it as instructed.
- Legal requirements: We may disclose information to comply with laws or respond to lawful requests from public authorities. We share only what is reasonably needed for the specific legal purpose.
- Business transfers: If we are involved in a merger, acquisition, bankruptcy, reorganization, sale of assets, or transition of service to another provider, your data may be sold or transferred as part of that deal. We will notify you if your personal information is subject to a business transfer.
- To enforce legal rights: We may disclose information required to enforce our legal rights, such as to collect overdue payments or respond to a lawsuit.
Your Privacy Choices
We aim to provide you control over how your data is collected and used. Here are the choices available to you:
Accessing or Deleting Your Information
You may review, update, correct, delete, or change any of your personal data by logging into your online account and editing your profile. If you wish to deactivate your account, please contact us.
Marketing Communications
You can opt-out of promotional emails by clicking the “unsubscribe” link in any promotional message you receive. To stop receiving other marketing texts or push notifications, adjust your preferences in your account settings or directly contact us.
Cookies and Tracking Technologies
We and our third-party partners use cookies and similar technologies to analyze trends, personalize your experience on our site, and support our marketing efforts. You can control the placement of cookies on your browser and opt-out of tracking technologies by adjusting your browser settings. Restricting cookies may impact the functionality of our site.
Do Not Track
Our website respects “Do Not Track” browser signals and does not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.
Third-Party Services
We partner with third parties to display advertising, provide social media features, run contests and promotions, and analyze site traffic and usage. These partners may use cookies and other tracking technologies to collect data about your browsing activity across different sites and services. You can control cookies through your browser settings and review the privacy policies of any third-party sites for details on their data practices.
Security Practices
We employ rigorous security measures designed to protect your data. However, no security system is impenetrable. We cannot guarantee the security of our systems 100%. In the event of a security breach, we will promptly notify you in compliance with applicable law.
Our security safeguards include:
- Encryption of sensitive financial information and personal data.
- Regular system monitoring to detect threats and vulnerabilities.
- Access controls to limit which employees can view personal data.
- Secure file transfer protocols for transmitting private details.
- Contractual security controls with vendors who access personal information.
- Data privacy and security training for employees.
Children’s Privacy
Our website is not directed to children under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information of a child without parental consent, please contact us so we can promptly remove that data.
International Data Transfers
We are headquartered in the United States. Any personal data you submit may be transferred to and stored on secure servers located within the US. These servers are managed by our service providers who adhere to stringent data privacy and security requirements.
Changes to this Policy
We may occasionally make changes to this Privacy Policy as needed to reflect updates in our services, data handling practices, and evolving privacy regulations. The effective date at the top indicates when this policy was last updated. Any material changes will be communicated through our website or to your email address associated with your account.
How to Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us through any of the following channels:
Email: [email protected]
Phone: 1-800-123-4567
Address: 123 Spa Rific Lane, Los Angeles, CA, 90025
We will promptly address your inquiry and make our best efforts to reach a satisfactory resolution.
Concluding Notes
We greatly appreciate you taking the time to read our complete Privacy Policy. We are committed to being transparent on our data practices and safeguarding your personal information. Please do not hesitate to reach out if you have any questions or concerns about this policy or your privacy.